Overview

Rafter (“Rafter,” “we,” “our,” or “us”) provides construction project management software designed to help contractors organize jobs, tasks, notes, schedules, project files, and related operational information.

This Privacy Policy describes how we collect, use, disclose, and protect personal information through our website, software platform, communications, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

• Account and contact information, including your name, email address, phone number, company name, mailing address, and login credentials.
• Project and customer data, including project names, schedules, task data, notes, internal records, uploaded files, and other business information you choose to store in the platform.
• Payment and transaction information, including subscription and billing data associated with your account.
• Usage data, including IP address, browser type, device information, pages viewed, feature usage, timestamps, and similar technical information.
• Communications, including information you provide when you contact us, request support, or communicate with us by email or through the Services.
• Cookies and similar technologies, which may collect data about website and product usage, preferences, and device activity.

2. How We Collect Information

We collect information directly from you, automatically when you use the Services, and from vendors or service providers that help us operate the business.

For example, we may collect information when you sign up, fill out forms, request a demo, subscribe to a paid plan, upload files, contact support, or interact with our website or emails.

3. How We Use Information

We may use personal information to:

• Provide, maintain, and improve the Services.
• Create and manage user accounts.
• Process subscriptions, billing, renewals, invoices, and payments.
• Respond to support requests and communicate with you about your account.
• Send service notices, product updates, and administrative communications.
• Send marketing emails, newsletters, promotions, and related product communications, subject to applicable law and your communication preferences.
• Analyze trends, monitor performance, troubleshoot issues, and improve functionality.
• Protect the Services, detect fraud, enforce our terms, and comply with legal obligations.

4. Payments and Stripe

We use Stripe to process subscription payments and related transactions. When you make a payment, certain payment information is collected and processed by Stripe under Stripe’s own terms and privacy practices.

We do not store full payment card numbers on our servers. We may receive limited information from Stripe, such as payment status, subscription status, billing details, and transaction metadata, for recordkeeping, fraud prevention, account management, and support.

5. Marketing Communications

We may send you marketing and promotional emails about Rafter, including updates, announcements, new features, offers, and related business content.

You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected].

Even if you opt out of marketing communications, we may still send transactional or service-related messages, including billing notices, password resets, product updates relevant to your account, support responses, and legal notices.

6. How We Share Information

We may disclose personal information in the following circumstances:

• Service providers and vendors, such as payment processors, hosting providers, analytics providers, communications tools, and customer support vendors.
• Business transactions, including an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
• Legal and compliance purposes, including where disclosure is required by law, subpoena, court order, regulation, or legal process, or where we believe disclosure is necessary to protect rights, safety, or property.
• With your consent or at your direction, when you ask us to share information or otherwise authorize disclosure.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, keep users signed in, remember preferences, understand usage patterns, improve performance, support analytics, and help secure the Services.

You may be able to control cookie settings through your browser. If you disable certain cookies, some features of the Services may not function properly.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and any legal or operational requirements that apply.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices

Depending on your jurisdiction, you may have the right to request access to personal information, request correction of inaccurate information, request deletion, or exercise other privacy rights provided by law.

To make a request, contact us at [email protected]. We may need to verify your identity before processing certain requests.

11. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), subject to certain exceptions.

Subject to verification, California residents may have the right to:

• Know the categories and specific pieces of personal information we have collected about them.
• Know the categories of sources from which personal information is collected.
• Know the business or commercial purposes for collecting, using, or disclosing personal information.
• Know the categories of third parties to whom personal information is disclosed.
• Request deletion of personal information, subject to applicable exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information, if applicable.
• Limit the use and disclosure of sensitive personal information, where applicable by law.
• Not receive discriminatory treatment for exercising privacy rights.

To submit a California privacy request, email [email protected].

12. Third-Party Services and Links

The Services may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy, security, or data practices of those third parties.

We encourage you to review the privacy policies of any third-party sites or services you access.

13. Children’s Privacy

Our Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

14. International Use

If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our vendors operate, subject to applicable law.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and may provide additional notice if required by law.

16. Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, contact us at:

Rafter
Whitefish, Montana
[email protected]